Charulata Lifestyle

Privacy Policy

Last Updated: June 2025

Your Privacy is Sacred

Charulata Lifestyle values your trust. This Privacy Policy details how we collect, store, utilize, and protect your information when you interact with our website and buy from our catalog.

Information We Collect

✦Personal Details: We collect your name, phone number, shipping address, and email when you place an order.
✦Usage Data: We track website interactions, device details, and IP addresses to improve site stability and user experience.
✦Cookies: We use standard cookies to remember your login status, cart items, and preferences.

How We Use Your Information

✦Order Fulfillment: Processing transactions, coordinating deliveries, and sending status updates.
✦Customer Support: Responding to requests, queries, and handling returns or refunds.
✦Marketing: Sending newsletters and promotional campaigns (if you have opted in). You can opt out at any time.
✦Security & Analytics: Monitoring site health, preventing fraud, and conducting anonymous performance studies.

Data Sharing & Third Parties

✦Logistics Partners: We share your delivery address and phone number with our trusted courier services (e.g. RedX, Steadfast).
✦Legal Requirements: We may disclose details if legally required to do so by government authorities in Bangladesh.
✦No Selling: We will never sell or rent your personal information to third-party marketing companies.

Data Security & Retention

✦Encrypted Storage: Sensitive user details and tokens are stored securely using encryption protocols.
✦Payment Safety: Online payment processing is managed by verified, secure payment gateways (e.g. SSLCommerz). We do not store card credentials directly.
✦Retention: Personal details are kept as long as necessary for tax, auditing, and order verification purposes.

Your Rights & Controls

✦Access & Edit: You can access and update your profile information anytime through your My Maison profile page.
✦Erasure Requests: You can contact our support team to request deletion of your account and personal details.
✦Newsletter Opt-Out: Click the unsubscribe link in promotional emails or notify us directly to stop receiving marketing campaigns.

Data Protection Questions?

Please contact us if you need help managing your details.

📞 01620-556299 📧 Email Support

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