Charulata Lifestyle

Refund & Return Policy

Last Updated: June 2025

Quality Guaranteed

We are committed to your satisfaction. If anything goes wrong with your order, we are always here to help you resolve it.

How the Refund Process Works

Receive Product

Accept your delivery

Inspect

Within 48 hours

Take Photos

Proof of the issue

Report the problem

Get Refund

Within 3–5 business days

When You Are Eligible for a Refund

✓The product arrives damaged or defective.
✓You receive the wrong product instead of what you ordered.
✓The product quality is significantly different from what was advertised.
✓A product is missing from your delivered package.

When Refunds Are Not Applicable

✗You request a return after using the product.
✗The complaint is raised more than 48 hours after delivery.
✗The issue is a personal preference (e.g., color or size) and the product is not defective.
✗Delivery issues were caused by incorrect address or contact information provided by the customer.

Return Conditions

✦Products must be returned in their original packaging.
✦Items must be unused and have all original tags attached.
✦Please contact us and get approval before sending any return.
✦If the product is defective, we will cover the return shipping cost.

Refund Method

✦Refunds are processed via bKash, Nagad, or Rocket within 3–5 business days.
✦For Cash on Delivery orders, please provide your mobile banking number.
✦You will be notified via SMS or call once the refund process has been initiated.

Need a Refund?

Our support team is ready to help you.

📞 01620-556299 💬 WhatsApp 📧 Email Support